中小企业可以提供出色的客户体验

Small and Medium-sized Businesses (SMBs) now connect and offer customer satisfaction in any context. The key to delivering an outstanding customer experience depends on the ability to ensure that mobile, remote and onsite employees stay in touch at all times to deliver the quality of service customers expect.

ALE’s solutions connect your teams to partners and customers enabling you to deliver a superior customer experience – the key competitive differentiator in a new digital world.

从任何地方提供卓越的客户体验

ALE为中小企业提供专门的协作, communication, and networking solutions that create the unbeatable digital connected experience that your customers expect.

Communication systems can be turned into your best professional business value and asset. Alcatel-Lucent Oxo Connect Evolution is a complete 混合云通信系统 within an optimized IP appliance for businesses with up to 300 users. It offers a unique, built-in access to Rainbow for mobile communications on any device.

与OXO连接进化:

• Your teams are connected in the office or on the go, to better serve your customers
• You keep unique numbers for your mobile office to make it easier for customers to call you
• Intuitive business phones 提供高质量的互动
• 已做好PSTN关机准备, reduce cost, and secure your communications with updates and monitoring from the cloud

使用Rainbow从任何地方进行通信 基于云的应用程序. 有了彩虹，你可以聊天、打电话和见面. You can create impactful meetings and work with customers as a single team. Video conversations are proven to make meetings shorter and decision-making faster. 参与者可以从他们的不同地点加入, share screens, send large files and launch audio or HD video calls in just a few clicks.

使用彩虹协作应用程序，团队还可以:

• Get the same experience from their desktop phone, laptop, or smartphone
• Rely on secure access. Data is encrypted and never shared for commercial purposes
• Be assured that Rainbow data centers are in privacy-conscious countries 

Networking solutions 可以提供更大的移动性. SMBs need simple, affordable and smart network infrastructure. ALE offers a comprehensive solution for both wired (LAN) and wireless (Wi-Fi) networking, including:

• 高性能固定千兆以太网交换机
• Wi-Fi equipment based on the latest technology to enable high-speed wired and wireless networking

以下是客户选择ALE的原因

• Customization of customer reception in several languages
• Direct and easy contact between office and sales teams without the need to go through a pool of sales assistants
• 丰富的通信使用彩虹多媒体服务
• 优化基础设施